Everyday Lucky Refund Policy

Refunds are handled manually by Everyday Lucky.

An authorised Everyday Lucky representative will enable refunds as required on a daily basis to the account that is linked to your App.

We are not required to issue a refund if you have changed your mind and the due date for purchases has lapsed.

Everyday Lucky will endeavour to answer all queries and requests to refund as per the conditions set out in the Everyday Lucky Terms and Conditions.

For further information please email us at support@everydaylucky.com.au

For further details on refunds – please see the extract of the Everyday Lucky terms and conditions as set out below:

8. Fees and debt recovery

8.1 We will not impose entry fees, exit fees or fees for the management of your Account (excluding account maintenance fees for which we may debit your Account). We will give you notice of the introduction or increase of any fee at least 30 days before the change.

8.2 Except where otherwise specified, we reserve the right to recover from you any fees, costs, losses, charges, taxes, imposts, levies or duties imposed on us by a Third Party and which we incur:

• (a) in providing services to you;
• (b) in respect of Products purchased by you;
• (c) in relation to a deposit of funds credited to your Account, including:
  • (i) charges arising from a dishonoured cheque;
  • (ii) credit card transaction fees; and
  • (iii) charges in obtaining authorisation or confirmation from the relevant financial institution that the funds will be credited to our bank account;
• (d) if a deposit of funds credited to your Account is made fraudulently, incorrectly or in an unauthorised manner;
• (e) in transferring funds to you from your Account; or otherwise in respect of the Terms and Conditions, and you hereby authorise us to effect such recovery by:
  • (i) demand in which case the relevant amount will be payable on demand; or
  • (ii) debiting your Account by the relevant amount, subject to any limitation imposed by law.

8.3 We may at our discretion waive any fee or charge to your Account to which we are entitled. Our failure to collect any fee or charge which applies to your Account does not give rise to a waiver of that fee or charge in the future.

9. Everyday Lucky Pay out Terms and Conditions

9.1 Errors

9.1.1 Everyday Lucky endeavours to ensure that no errors are made in setting draws including but not limited to errors in prices offered, available selections offered, purchases accepted on an Account or any errors in exclusions for certain selections. However, we reserve the right to correct errors and to void any purchases prior to or after an event in circumstances where a purchase has been accepted and where there has been a material technical, human or other error in setting a raffle and/or in accepting a purchase.

9.1.2 Where a raffle is voided by Everyday Lucky prior to an event commencing, Everyday Lucky will endeavour to contact the Member by email promptly to inform them that the raffle has been voided.

9.2 Adjustments to your Account balance

9.2.1 To the extent that we, acting reasonably, determine that you have breached these Terms and Conditions, or that a genuine error or mistake has been made in the course of debiting or crediting your Account (including as a result of an error on the part of us or any of our agents), we may adjust your Account balance to the extent necessary to address the breach, error or mistake (as applicable).

9.2.2 In the event that funds are credited to your Account in error, it is your responsibility to notify us of the error at the earliest opportunity. Unless we notify you to the contrary, any transactions resulting from the error will be void.

9.2.3 We will use reasonable efforts to notify you via the contact details registered with your Account (either by email, phone, or in writing) and provide you with confirmation of the date the adjustment was made, the reason for the adjustment, and the amount that was adjusted.

9.2.4 If you are dissatisfied with our decision to make an adjustment to your Account, you may, within 30 days of the date the adjustment was made request that we review our decision. Your request must be made in writing to the Accounts Administration Manager via email at support@everydaylucky.com.au and be accompanied by relevant supporting documentation (if applicable). We will act reasonably in reviewing the original decision and will use reasonable efforts to provide you with a written response within 21 days of receipt of your request.

9.2.5 Clause 9.2.4 does not authorise more than one request to be made in relation to any one decision.

9.2.6 Subject to any regulator direction to the contrary, the outcome of the review will be final.

9.2.7 In the event that your Account is to be adjusted by way of a debit from your Account, but your Account balance at the relevant time is less than the amount required to be debited, we reserve our rights to recover the balance of the monies from you, including, without limitation, by making a claim in writing for such a debt, or by way of a further adjustment or adjustments to your Account, in any number of instalments, provided that notice of any future adjustment or adjustments is provided in accordance with clause 9.2.4.”